Customer service and personalized attention are the hallmarks of Astra Bank’s steadfast quality over the years. We scout great talent to bring the best people on board our team, so they in turn can offer the best service to customers. We really do care about our people and our customers. The bank has a great vision and directors/managers are setting the stage for success and willing to pay for talent.
We asked Richard Campbell, Astra Bank Chairman, what kind of customer appreciation efforts the bank has in place to help thank people for selecting Astra as their bank of choice? He gave us one example of the bank’s “Free Gift” program, which provides new account holders something useful (and fun) as a thank you for opening an account with the bank. The bank has given away personal Proctor Silex grills, Coleman first aid kits, coolers, camp chairs, bakeware, sleeping bags and even gave away digital cameras. Additionally, with the bank having expanded to different locations and now having many branches, getting everyone together is difficult and cannot be done too frequently. However, each branch organizes team events and activities locally with staff to keep the “fire burning” for the bank.
Unlike the bigger, national banks that try to offer the same brand feel and experience across all branches (regardless of location), the goal for a community bank like Astra is a little bit different. Our vision and guiding principles are commonly emulated by staff in every location; and yet, we try hard to maintain the feel of each “individual location”. That’s what offers our customers the friendly, “community bank” bank feeling that is so unique—it’s the Astra Way and we aim to communicate this effectively in everything we do.
Does employment with a community bank hold your interest? A great work-life balance and the opportunity to serve customers in your local community is available to you at Astra Bank. Be sure to check our home page for a We’re hiring! link and maybe you’ll be the newest addition to our team.